We strive to have your order delivered to your at the earliest. We will send you a message to confirm the outgoing date, tracking information and the estimated arrival date at your address.
We offer a 30 day inspection period for you to review your gemstone. Do you offer an extended inspection period?
To make special arrangements for an extended inspection period. How to return an item? Depending on the value of the item you are returning, you will be given special instructions on how to send in a return.Are your gemstones heated, treated or enhanced? All our gemstones are 100% Natural & Untreated... No Heating, No Filling, No Diffusion, No Radiation, No Bleaching, No Chemicals, No Treatments... Nothing but Natural Gemstones - mined from Earth. Almost all of our gemstones come with free certification from leading and internationally recognized gem-testing labs such as Gemological Institute of America (GIA), Gem Research SwissLab (GRS), International Gemological Institute (IGI), etc.
We photograph our gemstones in a studio with advanced macro photography techniques and customized lighting systems that simulates natural daylight. All photography is done by trained and experienced professional photographers. As an e-commerce company, we understand the concerns about shopping for such unique items online. After years of research on development of customized lighting systems and advanced macro photography techniques, we have been successful in making true-to-life gemstone photos & videos a reality. We take great care to capture the true color and appearance of our gemstones.
The pictures and video clips provided on our product listing pages fairly and accurately depict the actual appearance of the gemstones as seen in person. We also kindly request you to not leave a negative or neutral feedback without contacting us.
We will try our absolute best to resolve any problems that you may have. We usually reply to all messages within 24 hours. Please feel free to request additional pictures and/or video clips for any items that you have an interest in. Gemstones Direct from Mine to Market.
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